Introduction
At Leo & Sons Auto Repair, protecting your privacy is paramount. This Privacy Policy describes how we collect, use, share, and protect your personal information, particularly in relation to primary communication methods—text messages and emails—while ensuring full compliance with relevant legal standards.
Information Collected
1.1 Personal Information:
- Name: Your full name for identification and communication purposes.
- Phone Number: For sending text messages related to your service interactions.
- Email Address: If provided, used for email communication about services and inquiries.
- Vehicle Information: Details such as make, model, and VIN, essential for service purposes.
- Appointment Details: Data related to your service appointments for scheduling and reminder purposes.
How We Collect Information
We gather information through various channels, including:
- Our Website: When you book an appointment or submit inquiries.
- SMS Conversations: Initiated by you for arranging services or inquiries.
- Phone Calls and Emails: Direct communication for customer service or appointment management.
- Cookies and Tracking Technologies: Used on our website to enhance user experience.
How We Use Your Information
We use your personal information for the following purposes:
- Service Provision and Maintenance: To deliver and support our auto care services.
- Communication: To discuss appointments, confirmations, and necessary service reminders.
- Response to Inquiries: Addressing customer questions and requests promptly.
- Service Improvement: Developing new features and improving existing services to better serve you.
- Legal Compliance: Ensuring we meet all necessary legal and regulatory requirements.
Opt-In and Opt-Out
We require explicit consent for you to receive text messages and emails:
- Text Messages: Opt-in by providing your phone number and consent. To opt-out, use the unsubscribe link in any text or contact us directly.
- Emails: Subscribe by providing your email with consent. Unsubscribe at any time via the link in emails or by contacting us.
Sharing of Information
Your personal information, including mobile phone numbers, is not shared with third parties, affiliates, or for marketing/promotion purposes. We utilize your data internally solely for the outlined purposes, ensuring compliance with legal obligations and a firm commitment to your privacy.
Data Security
We employ advanced security measures to protect your data, including:
- Encryption: Secure transmission and storage of your data.
- Access Restrictions: Limited access to your information based on necessity.
- Regular Audits: Routine checks to uphold our security standards and prevent unauthorized access.
User Rights
As our valued user, you have the rights to:
- Access: Request a copy of the data we hold about you.
- Correction: Amend incorrect or incomplete information.
- Deletion: Request the erasure of your data, subject to any legal obligations we may have.
To exercise these rights, reach out to us using the contact details below.
Changes to Privacy Policy
Leo & Sons Auto Repair reserves the right to update this Privacy Policy to reflect changes in our operations or legal obligations. We will inform you of any significant changes via our website or through direct communication channels.
Contact Information
For questions, concerns, or to exercise your privacy rights, please contact us at matt@leosons.com or through our website at https://leosons.com. We are committed to ensuring your privacy and addressing any concerns.
Thank you for choosing Leo & Sons Auto Repair. Your privacy is critically important, and we are dedicated to its protection.